At TheSoof, we take special care in ensuring that your products are delivered to you in the best condition by partnering only with courier companies of international repute.

Shipping Information:

• All orders within India are eligible for free shipping.
• Cash on Delivery orders within India are subject to a charge of ₹49.00 INR for eligible pin codes.
• For international orders, shipping costs are based on weight and may vary depending on the order volume and delivery location.
• Reverse pick up for returns is not applicable for international orders; customers must handle returns themselves.
• If you wish to return an order, we recommend raising a request immediately upon receipt. The maximum time frame for returns is 48 hours for food orders and 7 days for craft orders from the date of delivery.
• In order to be eligible for a reverse pick up, the product must be well-packed to avoid damage during transit.
• Customized orders are not eligible for returns.
• Products sold under the stock clearance sale category on the website are not eligible for returns or exchanges.
• Refunds, returns, or exchanges are not possible for damaged, tampered with, or used products.
• Reverse pickup service is only available for orders delivered to specific serviceable pin codes.

Product Disclaimer:

Most of the products on thesoof.com are handmade, handwoven, and intricately crafted; as such, there may be variations in color and embellishment of the actual product compared to what is shown on the website. This is due to the nature of fabric dyes, weather at the time of dying, and differences in display outputs caused by lighting, digital photography, color settings, and the displaying capabilities of computer monitors, laptops, or the mobile devices that you may be using.

In a humble span of eleven years, TheSoof has become synonymous with its region. We have become the marketplace for local artisans, craftsmen, producers, and creative entrepreneurs who showcase their products to the world. Our mission is to create micro-entrepreneurs out of these artisans, giving them what they deserve, increasing employment in this field by raising wages, and improving their standard of living. Our artisans and partners get to sell their products under their own individual brand names, empowering them and instilling a sense of accomplishment and pride.

TheSoof is a one-stop shopping destination for anyone who wishes to purchase from our region. We understand our customers’ requirements and bring authentic, genuine, and exquisite regional products to their doorsteps.

Our credibility is reflected in the standard of our products.

At TheSoof, we are a community, a family of local artisans, craftsmen, producers, and creatives from different arts and crafts of our region. We work together in creating and promoting our regional brand; we strive together to take our rich tradition to the outside world. Our mission is to make the local artisans of our region proud, economically sound, and acknowledged by the world as they deserve to be. We strive to unveil the artisan who has been hidden behind retailers, distributors, and long intermediary chains. We want the world to know them, the artists behind the masterpieces. TheSoof is a community with more than 10,000 artisan families involved, and we are still growing to reach them all over our region.

TheSoof Foundation:

We are more than just a business. We are a social impact business that aims to contribute to raising the standards of living of our artisan family in our region. TheSoof Foundation is a small initiative wherein a small percentage of the total profit we make goes into the foundation to help the artisans in their education, marriage, and other expenses.

For return-related queries, please contact us at:

• Tel: +91-9873874622
• Email: sales@thesoof.com

Return Address:

Returns Department 4671, Darshan Vihar Sector-68 Mohali, Punjab India – 190002

Tel: +91-9873874622